Revitalash.co.uk T/A HGI is a trading name of Harpar Grace International Ltd. The purpose of this policy is to explain to you (the consumer) how we (revitalash.co.uk) control, process, handle and protect your personal information while browsing or using this website, including your rights under the new General Data Protection Regulations (GDPR). If you have any questions about our Privacy Policy, please email us at revitalash@harpargrace.com or write to revitalash.co.uk, HGI, Unit 4, Imperial Court, Magellan Close, Walworth Business Park, Hampshire, SP10 5NT, United Kingdom.

YOUR PERSONAL INFORMATION

We collect your personal information when you give it to us, via our website, or over the phone. We store the personal details you give us, such as your name, address, email address and contact phone number. This information helps us understand our customer interests, process orders, and improve our website. We also use it to email or post you any information you’ve requested about products. If you’ve opted out, we won’t. We will continue to process your information until you withdraw consent, or it is determined your consent no longer exists. You have the right to request a copy of the information we hold about you. You can do this by emailing revitalash@harpergrace.com. We will not share your data with any third party, except for administrative purposes regarding our services, or where we are required to do so by law.

All of your information is kept on our secure servers in London, UK. Our storage methods meet the GDPR compliance requirement. Two of our trusted suppliers have access to your personal information:

• Prime Networks (security audits, development & maintenance of our computer systems)
• Klaviyo (we use this to send emails to you)
• Google (we use this to analysis website traffic)

 

WHAT DOES OUR WEBSITE GATHER/TRACK?

You can browse our website without entering any personal information. However, our website anonymously logs your IP address (which identifies your computer) and browser type (the computer programme you use to access the internet), to provide you with the best possible user experience. Every so often we analyse our IP address logs so that we can more effectively market our products and services to our website visitors.

WHAT DO COOKIES DO?

When you visit our site, the pages you look at – and a short text file called a cookie – are downloaded to your computer. A cookie is used to store small amounts of information, but does not contain personal details and it cannot introduce viruses. This information is collected for traffic analysis only. Depending on the browser you use, you can change your preferences to block/refuse cookies, and/or notify you before they are placed. It’s worth remembering that cookies can be very useful. For example, they remember your passwords, and keep track of your online shopping cart.

HOW TO REMOVE YOUR PERSONAL INFORMATION FROM OUR DATABASE

You can have your information removed from our database at any time – and stop receiving special offers and information from us – by unsubscribing from our emails. You can do this by emailing revitalash@harpergrace.com or by writing to us at revitalash.co.uk, HGI, Unit 4, Imperial Court, Magellan Close, Walworth Business Park, Hampshire, SP10 5NT, United Kingdom. You can also contact us to correct or update any information we hold about you. If you feel there is a problem with the way we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO). For details visit www.ico.org.uk